Fort Worth Technical Support

We make it easy! Choose the way you would like to initiate support.

Over the years we have listened to our clients and implemented many ways to request support based on their needs. If you have an idea let us know! Connect to us Now!

Before Requesting Support

To receive Support from Blue Jean Networks:

Blue Jean Networks provides support for Microsoft Networks, Servers, PCs, and the corresponding technologies around those tools, which enable a company to do business in the modern world.

Our Service generally includes all Support for your systems, including servers, workstations, networks, firewalls, internet providers, VPNs, connectivity issues, remote access, email, Key Line of Business, and much more.We want your experience with BJN to be a great one.  Before you call, please check the following:

If your trouble is on your PC, please reboot the PC. If you do not, we will probably suggest this first, so this is a great place to start, and often can solve your problem with a hung program, or other issue. To do this:

  1. Try to restart the PC with the Start Button First.
  2. If this fails, Try <Ctrl><Alt><Del> and then choose Restart the PC.
  3. If this Fails, Hold your power button in for 10 or 15 seconds, until the PC reboots. This should be a last resort, as doing thing can cause other instability in your PC, if done regularly.
  4. If appropriate, ask around, and see if others are having the same problem you are. If so, that will be very valuable information for us!
  5. Contact us. Use the information on the “Your Support Options” Tab above.
 
Get Phone Support

817-231-0222

Speak to a support team member on the phone now!
Use our Remote Support Tool

Remote Support

Allow us to connect to your system remotely.
Create Ticket by Portal

Submit a Ticket

Create and manage tickets via our Portal.
Create Ticket by Email

Ticket by Email

Send an email to the Help Desk to create a ticket.
Free Consult Support Option
Receive More Information on Our Services!

Support Documentation

Support Documentation

Are you looking for support documentation or other materials? Head over to our Downloads area and select the materials you are looking for and save them locally!

My Documents

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Refer a Friend

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